Reduce Risk

for Dealers and Finance Sources

One needs only to open a newspaper or see the evening new to learn of the proliferation of consumer lawsuits. Plaintiffs are targeting retailers from every market. Consumers have become increasingly savvy about their rights: When they feel they’ve been financially injured in a purchase transaction—and angered in the process—litigation often follows.

And although the interaction in question may have taken place solely between a customer and a “rogue” employee, it’s the business owner who’s liable.

PACE training, and the resulting attention to ethics and customer service, can help reduce the chance that an automotive dealer will be taken to court due to questionable business practices. Dealers that have processes in place to ensure compliance with federal regulations have a better chance of proving that a violation was merely an error.

It’s also in the best interests of banks and captive finance companies to do business with PACE-certified dealerships. In recent years, plaintiff’s attorneys have named captive finance sources as defendants in credit discrimination suits—even though the infractions actually occurred at the dealership level.