Pivotal Coaching

“It’s less about the products and more about the process.”
– Rob Norris

Do you have a process for your team?

Is it being utilized?

FINANCE MANAGER

sALES MANAGER

SALES tEAM

SERVICE ADVISOR

fINANCE MENU SYSTEM

DEALER INCENTIVE MANAGEMENT

COMPLIANCE

Although there is never one solution that fits every team, there are several coaching tools and processes that help us develop the greatest potential from your people.

D.i.S.C. Training

The DISC behavioral training is used by more fortune 500 companies than any other team
development tool. It aligns your entire team to a greater understanding of themselves, their team, and their customers.

Menu-Selling-Image

Menu Selling

Guiding a customer through a proven process that helps them understand their opportunities while maximizing the greatest potential in the deal.

Engaging-Customer

Engaging the Customer

Showing your sales team how to effectively engage every customer thatcomes in the showroom. Earning the right to ask for the price and asking for their business EVERY TIME!

Pivotal Reporting

Accountability comes from seeing both the big picture and the smallest detail. Pivotal Reporting’s dashboard allows you to do both and is used by some of the largest dealer groups in the country.

Sales-Training

Sales Coaching

Sales people come to dealerships from every walk of life. We coach these teams how to…

  1. Engage the customer,
  2. Earn the right to ask for the price,
  3. Ask for their business everytime!
showroom

F&I Training

Moving past selling a product and understanding how to use the “Pivotal Process” to help your customer understand their options.

87% of Training without Coaching is Lost!

Source: Training and Development Journal

“Companies that provided coaching to their executives realized improvements in productivity, quality, organizational strength, customer service, and shareholder value. They received fewer customer complaints and were more likely to retain executives, who had been coached. In addition, a company’s investment in providing coaching to its executives realized an average return on investment of almost six times the cost of the coaching.”

– The Denver Post

92% of companies agree when coaching is managed effectively it can have a positive impact on an organization’s bottom line.

– The Chartered Institute of Personnel and Development (CIPD)

“Xerox Corporation carried out several studies on coaching. They determined that in the absence of follow-up coaching to their training classes, 87% of the skills change brought about by the program was lost.”
– Business Wire Magazine

“Reported in Public Personnel Manage­ment Journal, 31 managers that un­derwent a managerial training program showed an increased productivity of 22.4%. However, a second group was provided coaching following the training process and their productivity increased by 88%.”

– American Society of Training and Development